Tom is an Industry Voice for Relationship Centered and Compassionate Care AND Servant and Relationship Centered Leadership.
An author, consultant and advisor, he is also a nationally recognized speaker, partner and collaborator. He is passionate about changing the healthcare system to a healthCARING system.
Tom has more than 30 years of extensive leadership experience building relationship centered, patient-and-family focused, empathetic, compassionate care models; analyzing and meeting patient and family expectations; optimizing strategic partnerships, ventures and teams; innovating leadership, and bending the cost curve.
As the President of the Dahlborg Healthcare Leadership Group (DHLG), Tom is addressing health disparities, improving health equity, enhancing end of life care, and bringing relationship and humanity back into healing.
Tom recently delivered a "10 Minutes that Count" talk for the National Studer Group Engagement Conference where he focused on the importance of Individualized Patient Care and Patient and Family Engagement. He also delivered opening remarks and facilitated the Patient and Family Advisor Panel at the Patient and Family Centered Care (PFCC) Conference, and chaired the World Congress Patient Engagement Summit. He is on the Health Board of the Global Listening Centre; an advisor to the Patient Voice Institute (PVI); an Advisory Board member for the Center for Health Engagement; a PIPSQC Ambassador; an Arnold P Gold Foundation Reviewer; a Patient Voice Impact Judge; and recently a member of the National Quality Forum (NQF) Patient and Family Engagement Action Team; and also recently a Social Media Super Leader for the Robert Wood Johnson Foundation.
Tom writes extensively on relationship centered and compassionate care, patient engagement, patient safety, healthcare innovation, collaborative care models, health systems improvement, servant and relationship centered leadership, and is an industry voice for Hospital Impact and FierceHealthcare. He is also a guest blogger for the Paediatric International Patient Safety and Quality Community (PIPSQC), ISOQOL, the Arnold P. Gold Foundation, and many others.
Tom is also currently writing the health care novel, From Heart to Head and Back Again … a journey through the healthcare system. He also shares stories of love, parenting, coaching and family through the Big Kid and Basketball online series. And you can read Tom’s poetry on the site The Uni-verse Within. Tom received his master’s degree in Health Services Management from Lesley University and his bachelor’s degree in Healthcare Administration from Stonehill College.vices Management from Lesley University and his bachelor’s degree in Healthcare Administration from Stonehill College.